Your Expert InsuranceClaims Assistance

We provide Loss Adjusting, Insurance Claims Advisory, and Forensic Structural Assessment services to Insurers, Brokers, Underwriting Agencies, TPAs, Law Firms, Businesses and Policyholders across Australia.
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Areas of Expertise

We provide specialised insurance assessment services backed by deep industry knowledge and technical expertise. Our team ensures accurate evaluations and fair claim outcomes across a wide range of industries and equipment types.

šŸ¢Sector Expertise

We provide expert claim assessments across various industries, ensuring sector-specific insights:

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Commercial & Residential Properties

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Hospitality & Retail

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Agriculture

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Care, Community & Education

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Manufacturing

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Healthcare

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Government Infrastructure

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Construction & Engineering

šŸ“‹Policy Expertise

We have in-depth knowledge of various insurance policies, ensuring accurate claim interpretations:

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Home & Contents Insurance

Covering residential property claims.

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Business Pack & Package Policies

Evaluating claims for SMEs and larger businesses.

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Farm Pack & Rural Plans

Assessing claims for farm properties and rural businesses.

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Construction Works

Coverage for active and completed construction projects.

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Industrial Special Risks (ISR)

Assessments for large-scale industrial and commercial claims.

šŸ›”ļøClaims Expertise

We handle a broad spectrum of claims, ensuring precise assessments and smooth claim resolutions:

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Domestic & Commercial Property Claims

Covering fire, burglary, water damage, impact, earthquake, storm, flood, malicious damage, accidental damage and etc.

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Desktop Machinery Breakdown

Diagnosing failures and assessing repair vs. replacement costs.

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Fusion Claims

Evaluating electrical motor burnouts and damage due to power surges.

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Lightning Damage Claims

Investigating surge-related failures in electronic and mechanical equipment.

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Stock Loss

Assessing perishable and non-perishable stock loss claims.

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Construction & Contract Works

Assessing damage or defects in ongoing and completed construction projects.

āš™ļøEquipment Assessed

Our expertise extends to a wide range of commercial, industrial, and domestic equipment such as:

Cooling & Heating

Air conditioning units, chillers, HVAC systems.

Industrial Machinery

CNC machines, printing presses, packing and laser machines.

Refrigeration Systems

Milk vats, freezers, cool rooms.

Medical Equipment

Dental chairs, X-ray machines, MRI machines, aesthetic devices.

Mechanical Equipment

Pumps, turbines, generators, variable speed drives.

Specialised Equipment

Solar panels, lifts, escalators, nursing call systems, car wash stations.

Commercial & Domestic Kitchen Appliances

Ovens, fryers, coffee machines.

Farm & Irrigation Equipment

Irrigation pivots, aerators, agricultural fixed machinery.

About Us

Building trust through expertise, delivering excellence through experience

We provide comprehensive loss adjusting, insurance claim advisory, and forensic structural assessment services. With a strong background in insurance and engineering, our team brings deep technical expertise and practical insight to complex property and engineering claims.

Our team includes certified insurance professionals and qualified engineers, reflecting our unwavering commitment to excellence and professionalism in every engagement.

We work with insurers, underwriting agencies, brokers, TPAs, law firms, businesses and policyholders to deliver fair, efficient and tailored solutions that simplify the claims process.

Our Values & Approach

The principles that guide our work and define our commitment to excellence

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Expertise

Deep technical knowledge combined with practical insurance industry experience

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Efficiency

Streamlined processes that deliver timely, actionable results

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Fairness

Impartial assessments that serve all stakeholders' interests

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Excellence

Commitment to the highest professional standards and continuous improvement

Who We Serve

We partner with diverse stakeholders across the insurance ecosystem to deliver comprehensive solutions tailored to each client's unique needs.

Insurance Companies
Underwriting Agencies
Insurance Brokers
Third Party Administrators
Law Firms
Policyholders

Frequently Asked Questions

Find answers to common questions about our claims management services

What services do you offer?

We offer loss adjusting, scope and cost validation, insurance claims advisory, and access to structural inspection services. Our involvement is tailored to the nature and stage of your claim.

Can you help if my insurer denies my claim?

Yes, we can review the decision, analyse the claim history, and help you structure a response. We do not represent clients before the insurer or AFCA.

How are your fees structured?

We charge on a fee-for-service basis, offering transparent pricing. We also provide fixed-price consultations for pre-claim reviews or documentation audits.

Do you represent policyholders?

No. We remain independent and impartial. While we provide technical advice and assistance, we do not act on behalf of policyholders in any representative capacity.

Are your engineers qualified?

Yes, our structural assessments are conducted by independent qualified engineers with relevant experience in insurance and forensic reporting.

Do you offer onsite or desktop assessments?

Yes, we provide both onsite and desktop assessments. The approach depends on the nature of the claim and ensures an accurate and efficient outcome.

What types of claims do you handle?

We manage a wide range of claims, including: ā— Property damage (fire, water, burglary, etc.) ā— Machinery breakdowns (HVAC, refrigeration, industrial machinery, medical equipment) ā— Construction claims ā— Minor stock loss

How do I get started with Lead Claims Management?

Getting started is easy! Contact us to discuss your needs, we will explain how we can assist you.

Frequently Asked Questions

Find answers to common questions about our claims management services

What services do you offer?

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We offer loss adjusting, scope and cost validation, insurance claims advisory, and access to structural inspection services. Our involvement is tailored to the nature and stage of your claim.

Can you help if my insurer denies my claim?

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Yes, we can review the decision, analyse the claim history, and help you structure a response. We do not represent clients before the insurer or AFCA.

How are your fees structured?

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We charge on a fee-for-service basis, offering transparent pricing. We also provide fixed-price consultations for pre-claim reviews or documentation audits.

Do you represent policyholders?

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No. We remain independent and impartial. While we provide technical advice and assistance, we do not act on behalf of policyholders in any representative capacity.

Are your engineers qualified?

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Yes, our structural assessments are conducted by independent qualified engineers with relevant experience in insurance and forensic reporting.

Do you offer onsite or desktop assessments?

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Yes, we provide both onsite and desktop assessments. The approach depends on the nature of the claim and ensures an accurate and efficient outcome.

What types of claims do you handle?

+

We manage a wide range of claims, including:
ā— Property damage (fire, water, burglary, etc.)
ā— Machinery breakdowns (HVAC, refrigeration, industrial machinery, medical equipment)
ā— Construction claims
ā— Minor stock loss

How do I get started with Lead Claims Management?

+

Getting started is easy! Contact us to discuss your needs, we will explain how we can assist you.

Get in Touch

Send Us a Message

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Contact Information

Phone

0424 892 762

Email

info@leadclaims.com.au

Disclaimer

Lead Claims Management Pty Ltd (LCM) provides loss investigation and assessment services to insurers and policyholders. Such services to policyholders do not include any claims handling and settlement services that would require LCM to hold a licence from ASIC. In particular, LCM does not issue or arrange insurance products, have authority from an insurer to reject any insurance claims, broker or manage insurance claims on behalf of an insurer (beyond loss investigation and assessment services) or represent policyholders in pursuing claims against their insurer. If you have any questions regarding whether your insurance policy is right for you, you should speak to your insurer, insurance broker or financial adviser.