Frequently Asked Questions

Find answers to common questions about our claims management services

What services do you offer?

We offer loss adjusting, scope and cost validation, insurance claims advisory, and access to structural inspection services. Our involvement is tailored to the nature and stage of your claim.

Can you help if my insurer denies my claim?

Yes, we can review the decision, analyse the claim history, and help you structure a response. We do not represent clients before the insurer or AFCA.

How are your fees structured?

We charge on a fee-for-service basis, offering transparent pricing. We also provide fixed-price consultations for pre-claim reviews or documentation audits.

Do you represent policyholders?

No. We remain independent and impartial. While we provide technical advice and assistance, we do not act on behalf of policyholders in any representative capacity.

Are your engineers qualified?

Yes, our structural assessments are conducted by independent qualified engineers with relevant experience in insurance and forensic reporting.

Do you offer onsite or desktop assessments?

Yes, we provide both onsite and desktop assessments. The approach depends on the nature of the claim and ensures an accurate and efficient outcome.

What types of claims do you handle?

We manage a wide range of claims, including: ● Property damage (fire, water, burglary, etc.) ● Machinery breakdowns (HVAC, refrigeration, industrial machinery, medical equipment) ● Construction claims ● Minor stock loss

How do I get started with Lead Claims Management?

Getting started is easy! Contact us to discuss your needs, we will explain how we can assist you.

Frequently Asked Questions

Find answers to common questions about our claims management services

What services do you offer?

+

We offer loss adjusting, scope and cost validation, insurance claims advisory, and access to structural inspection services. Our involvement is tailored to the nature and stage of your claim.

Can you help if my insurer denies my claim?

+

Yes, we can review the decision, analyse the claim history, and help you structure a response. We do not represent clients before the insurer or AFCA.

How are your fees structured?

+

We charge on a fee-for-service basis, offering transparent pricing. We also provide fixed-price consultations for pre-claim reviews or documentation audits.

Do you represent policyholders?

+

No. We remain independent and impartial. While we provide technical advice and assistance, we do not act on behalf of policyholders in any representative capacity.

Are your engineers qualified?

+

Yes, our structural assessments are conducted by independent qualified engineers with relevant experience in insurance and forensic reporting.

Do you offer onsite or desktop assessments?

+

Yes, we provide both onsite and desktop assessments. The approach depends on the nature of the claim and ensures an accurate and efficient outcome.

What types of claims do you handle?

+

We manage a wide range of claims, including:
● Property damage (fire, water, burglary, etc.)
● Machinery breakdowns (HVAC, refrigeration, industrial machinery, medical equipment)
● Construction claims
● Minor stock loss

How do I get started with Lead Claims Management?

+

Getting started is easy! Contact us to discuss your needs, we will explain how we can assist you.

Disclaimer

Lead Claims Management Pty Ltd (LCM) provides loss investigation and assessment services to insurers and policyholders. Such services to policyholders do not include any claims handling and settlement services that would require LCM to hold a licence from ASIC. In particular, LCM does not issue or arrange insurance products, have authority from an insurer to reject any insurance claims, broker or manage insurance claims on behalf of an insurer (beyond loss investigation and assessment services) or represent policyholders in pursuing claims against their insurer. If you have any questions regarding whether your insurance policy is right for you, you should speak to your insurer, insurance broker or financial adviser.